Comments on: Train running – when things go wrong ….

By: Edd

Edd — Wed, 13 Jan 2010 17:05:09 +0000

I don’t understand why Altrincham is the only station between Mouldsworth and Navigation Road with a PA system to provide information on delays and cancellations.

It would be useful at all stations in instances like this and it’s a bit unfair for passengers to have to pay for a phone call to an 0845 number to find out whether or not the train is coming.

By: The Chairman

The Chairman — Wed, 30 Dec 2009 08:38:47 +0000

Thanks, Andrew!

I’ll definitely look to use this first rather than NRES next time a Northern train is disrupted.

John

By: Andrew Macfarlane

Andrew Macfarlane — Tue, 29 Dec 2009 23:16:21 +0000

John,

Northern’s Customer Services phone number is actually seven days a week.

The following is from the National Rail website:

Customer Services – Phone Number 0845 00 00 125
Monday-Saturday 08:00-20:00
Sunday 09:00-17:00

Holidays: Boxing Day, Christmas Day Closed