“Team Knutsford” nominated for Rail Staff Awards! ….

Posted on July 22nd, 2015, by The Chairman

Staff at Knutsford Station had a lovely surprise yesterday when Cheryl discovered the team had been nominated for the Rail Staff Awards 2015. She says “We were well chuffed when we saw it.”

They’ve been nominated by Dave Tyrer, the Manchester South Stations Manager – see the team page on the Rail Staff Awards website.

If you have experience of the great work the team does at Knutsford (I have), please vote for them by adding your nomination to their entry. They deserve it! (And it will be great publicity for the Mid Cheshire Line).

For those using mobile devices, I’ve copied Dave’s words below.

β€œIn January Knutsford Station won the ‘In Bloom’ award for Cheshire in partnership with the Mid Cheshire rail user group, the staff and helpers transformed areas of the station into a more pleasing environment.

Later that same month ‘Team Knutsford’ were in the local paper for helping a customer who had just missed their train, they looked after a customer and gave her a cup of coffee, a small gesture but one that the customer didn’t expect and wrote in to the local newspaper!

In April Knutsford station received a letter of praise from a customer when trying to get to Macclesfield. The customer was full of praise for the team when they explained all the options to him and wrote in to Customer services with a letter of thanks.

During May – More letters of praise! A lady wrote in thanking the team for sorting a difficult journey to Bristol.The customer was so impressed with the cheerful member of staff saying that nothing was any trouble to them!

Not only but also…. A lady had left her laptop at the station, inside was an address of the company that she worked for, the team sprung into action and managed to repatriate the customer with the laptop. The lady was in a panic when she arrived, and so they made her a hot drink and chatted to her until her train came. The lady was grateful for the lap top and the drink to calm her !

Only recently, (July) A letter of thanks was received for Knutsford when they assisted a customer without the necessary funds. The customer wrote in praising the staff for helping him out of the dilemma he found himself in.

The Team at Knutsford comprise of Cheryl, Chris, Ged, John and Roy (now at Altrincham).

They are very much a proactive team and I am really proud to work with such staff.”

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Please leave a comment

  1. Sally Buttifant Says:

    I am so pleased that they have been nominated – it is very well deserved – they definitely go the extra mile to help everyone – let’s all vote for them & I really hope that they win.

    And thinking of very helpful ticket office staff on the Mid Cheshire Line – Stuart & Kevin work hard at Northwich not only helping passengers but also gardening and keeping the station tidy. And Damien and now Roy on platform 4 at Altrincham are also always prepared to go over and above what is expected.

    As CRP officer I really appreciate the help & support from our Northern staff along the Line – ALL of them – THANK YOU!

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